We set you up for success
Whether you're still onboarding the software or expanding your existing operations, our Customer Success Team is always online to ensure you get the best value out of Precoro. Our team combines procurement and purchasing expertise with deep product knowledge to advise you expertly and solve any arising challenges.
How our Customer Success Team supports you
There are multiple ways to get support available, including online chat, email, knowledge base, and tailored training. Our team will do their best to provide you with efficient and timely assistance.
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Online chat support
Our CSMs answer 95% of customers' questions within 2 hours.
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Email support
You can reach our product experts via email within 1 business day.
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Knowledge base
In our Help Center, you'll find everything about the Precoro platform functionality.
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Video tutorials
Your CSM can prepare personalized instructions (upon request).
Award-winning customer support
Your People Partners at Precoro
Once you subscribe, you'll be assigned a dedicated Customer Success Manager, your main point of contact and a Precoro partner. Your CSM will familiarize themselves with your goals and consult you on everything Precoro. Things your CSM manager can help with include:
- Process optimization consulting
- Custom onboarding plans
- Personalized training
- Migration assistance
- End-to-end support
- Integration aid
Concierge setup and additional professional services
Short of time or overwhelmed with the complexity of your company's processes, workflows, and data? Request an optional paid Concierge setup, and our Customer Success team will take the setup entirely off your hands. Additional consultations and hands-on training included.
